FAQs
General
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Auto Wash is committed to the people and the communities that we serve. We are the only family-owned and operated car wash with locations extending throughout the Finger Lakes. Our hand-prepping and proprietary soap blend ensure the best clean in the business, with customer service second to none. And we put our money where our values are with community fundraisers and ongoing sustainability initiatives.
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Our unlimited wash plan is the most economical way to preserve your vehicle investment. Pay one monthly price, wash as many times as you would like, at any one of our convenient locations. No long-term contracts or commitments. You can cancel anytime.
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When we say unlimited, we really mean it. You can use your membership as often as you’d like.
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Yes, you certainly can! We encourage you to try them all.
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Auto Wash is the premier car wash of the Finger Lakes with locations in Farmington, Canandaigua, Auburn and Geneseo. Click here for the map showing our current locations and expansion plans.
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No. Our club membership is per vehicle and is non-transferable. We have a family plan program that allows you to add as many vehicles as you’d like to your account for a discounted rate! Learn more about it here.
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Yes! We have two types of gift cards. You can purchase a monetary pre-allocated amount or monthly unlimited membership. Both options can be used at any Auto Wash location. Learn more here.
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Monetary gift cards will be shipped to the address provided. Our 3-month membership options will be emailed a confirmation email with a barcode. This barcode can be redeemed in the office at any Auto Wash location, where a membership account will be created if one doesn’t already exist.
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Five amazing benefits of our CERAMIC sealant.
Protects your vehicle from harmful salt, dirt, grime and bugs
Fills in irregularities on your car's surface
Repels water with enhanced beading
Provides paint protection and a lasting high gloss shine
The more you visit the better it gets!
Vehicle Parameters
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We accept most cars, vans and trucks up to 84 inches in height and must have at least a 5-inch ground clearance. Unfortunately, we cannot wash trucks with dual wheels.
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Yes. Please make sure that the roof is properly latched.
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Of course! But we do ask that your truck bed is free from any debris prior to entering the wash.
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Customers are responsible for:
Turning off wipers
Folding in all mirrors
Valuables
All antennas
Bug guards
Light covers
Prior damage
Luggage racks
Loose moldings
Non-factory items
Vehicles older than 7 years
Account Management
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Click here to select your membership plan, call 585-412-6310 or stop by any one of our convenient Auto Wash locations during regular business hours to join.
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Pay Station: Renew directly at any Auto Wash pay station.
In-Person: Visit any Auto Wash office.
Online: Use our membership renewal form.
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When you sign up for an unlimited membership, we will ask you to provide your credit card information and Auto Wash will automatically bill your account on a monthly basis for as long as you maintain your membership.
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You can change your package online here, by calling us at 585-412-6310 or by stopping in the office at any Auto Wash location. You can change your package any time.
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Of course! We will switch your account to inactive status which will suspend billing. Once you return you can reactivate your account right at the pay station! You can also go online and fill out our contact us form, call us at 585-412-6310 or stop in the office at any Auto Wash location to have us turn your account to active.
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Signing up for a family plan is simple. Just fill out the manage my membership form on the website, call 585-412-6310 or stop in at any one of our convenient locations and an Auto Wash staff member can help you upgrade your plan.
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You will see a transaction for each active vehicle, even if you’re on a family plan.
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You can update your credit card online here, call our corporate office at 585-412-6310, or stop in the office at any Auto Wash location!